We aim to make ourselves fully accessible to you when you need us. To facilitate this we offer the following communication tools:
- Designated customer portal so you can lodge and view the status of orders, quotes and jobs
- Remote desktop support gives us access to your network without leaving the office, meaning that where possible we can implement quick fixes so you don’t lose productivity
- If the problem is complex or hardware or network related, our onsite support service provides you with a technician at your premises
- Our phone support service is perfect for quick and easy fixes to simple issues
- We maintain monitoring software on your machines to proactively report on your network, computers and server status – meaning we may know about a problem before you do!
- We provide full email support for all email client programs
- We perform regular network audits that list your existing network and our future recommendations for your business, enabling smooth future planning.