Services

/Services
Services 2018-06-13T01:40:44+00:00

Peruse our list of available services below.

This list is not exhaustive, and our expert team are always open to exploring new issues.

Computer Repairs

We can also repair and service all makes and brands of desktop and notebook computers with great after-service support. Our experienced technicians can also take care of your hardware, software and networking upgrades.

If you want the right advice with the best in after sales support, give EHW  Tech a call and get it sorted the first time.

Data Cabling

Home and business telephone needs are VERY different, and at EHW Tech we are at the forefront of telecommunications and IT telephone solutions. Our telecommunications department can perform Cat6 cabling (local area network cabling), voice cabling and wireless LAN networking. Our main focus is business based voice and data cabling and we are open licensed ACMA certified installers.

We are specialists in fibre optic and data cabling and provide quality and reliable cabling services throughout Mackay, Whitsundays and Bowen Basin. We also have experience in mining, industrial, and commercial installations.

With over 25 years experience in telecommunications, contact us today regarding your communication and cabling projects.

Disaster Recovery

Veeam Cloud Connect makes it easy for Veeam Backup software customers to send their off-site copies to the cloud. Veeam Availability Suite v8 or above enables business IT departments to simply target offsite backups to the EHW Cloud Storage for highly reliable, Australian storage and restoration.

Veeam Cloud Connect is priced per Virtual Machine protected and total data stored. You have complete control on how much data is stored in the EHW Cloud, how often incremental backup volumes are written and how long they are stored. We simply charge you a low monthly fee corresponding to the total data stored on our Cloud infrastructure after it has been compressed and encrypted.

Connectivity to the EHW Cloud can be secured via encrypted tunnel over the Internet or via a private managed data link which we can also supply at very competitive prices.

How does it work?

Veeam Cloud Connect integrates hosted backup repositories (called cloud repositories) directly into the Veeam backup console.

Our Cloud engineer assists you to “Add Service Provider” and enter the credentials we provide you.

The EHW cloud repository then appears in your Veeam backup software console. Offsite copies now get securely transmitted to the EHW Cloud. You get charged monthly for the data volume stored.

That’s it! There’s no site to site VPN to setup, no data transfer costs from us, no separate software console and no more tapes or drives to swap around.

Network Audits

An IT audit is an in-depth analysis of a company’s technical environment, including its existing computer applications, hardware infrastructure, IT plan and IT-related personnel.

Are you a business owner looking for practical recommendations to improve or leverage your IT and gain critical efficiency? Perhaps your network is in need of an upgrade or you may need a second opinion. The solution is an EHW audit!

During our audit we will report all specifications of your hardware, security, software and network. From this we will provide you with a full report outlining our findings and recommendations.

Onsite Support

EHW provides on-site engineering and technical support to a wide range of systems and operational platforms. EHW offers a full range of on-site information technology services including network engineering and analysis, integration/installation, help desk, hardware/software engineering, information security, operations and maintenance, logistics, and infrastructure consulting services.

Proactive Monitoring

One of the best tools we can offer you is proactive network monitoring. Remote monitoring allows us to manage and monitor your servers and workstations, deliver remote support, offer asset/inventory tracking and patch management and client reporting with an integrated managed antivirus solution.

Our software helps manage services, giving you peace of mind and a straightforward path to developing your IT solution. Our systems enable us to identify any problems before you do, saving you expensive downtime and possible loss of critical data as we can resolve issues before they become substantial enough to affect business operations.

We provide the tools and support that you need to efficiently manage your IT environment and provide fast support without interrupting end users. Key features of our software are:

  • Automated Onboarding
  • Automated Setup
  • Automated Maintenance
  • Automated Reporting

Security Services

Network Security & Control

A comprehensive security platform is a top priority for defense-in-depth and threat mitigation in order to protect your organization. Computit offers a unified solution that combines firewall, intrusion detection & prevention, network security monitoring, and more at an attractive price.

Web Content Filtering

Preventing inappropriate viewing of web pages by employees, guests, etc. is a mandate for many organisations. However, these days simply surfing the web and stumbling across a compromised page can infect your computer with a wide range of malware. Computit offers a comprehensive web content filtering solution that protects your organisation against inappropriate access and unintentional infection by visiting rogue websites.

Spam Blocking

Spam is the bane of small businesses’ existence. Spam can bring not only viruses onto your network, but it can take over your computers and send spam to other computers. It also impacts you in other ways. According to recent data, more than a quarter of all business email compromise scams around the world target Australia.

The key is to stop spam before it stops you, using a modern spam filter solution.

Our powerful Spam Blocker protects you with top-notch spam scanning and blocking at the edge of your network—before it can do damage or slow you down. Using the latest technologies, Spam Blocker transparently scans for spam, marks messages and intercepts emails. It requires no alteration of your network’s mail configuration and is constantly updated to guard against any refinements in trickery or techniques that senders create to get around other solutions.

User Management

Network managers want to ensure they have good visibility and control of who is doing what online.

Server & Network Solutions

We specialise in business servers and networks of all shapes and sizes. We have extensive knowledge of server systems including Windows 2008 R2, Microsoft Exchange and Windows SBS 2011. It doesn’t matter if your network has 5 or 500 computers; our server and network team is fully equipped to help. We offer the following technical and consulting services:

  • Server setup and maintenance
  • Backup management
  • Offsite backups to keep your data safe
  • Onsite or remote technical support
  • Managed antivirus and spam filtering
  • Network security.

Virus & Spyware Removal

Viruses, spyware and adware can cause serious problems for your computer and your business. As quickly as they are fixed, intruders invent new and more sinister ways to attack your IT systems with malicious software.

Is your computer performance uneven – sometimes fine, sometimes slow? Are people in your address book responding to email messages you did not send? Are you having trouble printing or do you keep getting strange, threatening pop-up messages? These are indicators that you may have picked up a virus or some malware online. Taking care of infections early is important to prevent file corruption and data loss.

At EHW Tech our team is always on top of the latest malicious software developments, providing computer virus removal solutions to remove these bugs from your computer and protect against them in the future.

Digital Marketing

Are you confused about digital marketing? Do you feel like you should be doing more but don’t know where to start? Start with Extend Digital.

Extend Digital is part of the EHW group of companies and your one stop shop for everything digital. Extend Digital is simply an extension of the same great service and expertise that EHW provides, with a focus on digital marketing.

  • We can take care of your website, logo, business card, and flyer designs.
  • We are also competent with social media marketing / management, search engine optimisation (SEO), and Google business listings.
  • We will even handle your hosting, domain, and printing needs.

You can truly have your entire digital presence enhanced and managed with Extend Digital.

Visit the Extend Digital website for more information about our services and pricing.

Don’t see the service you’re looking for?

Contact our friendly staff for more advice – we endeavour to resolve any problem you may have.

Contact Us